Terms and Conditions
CONFIRMATION OF ORDERS
To confirm all package/hire bookings we require a deposit which will equate to 50% of the total booking cost. This will confirm your date in our diary and reserve all items hired or being made.
Final payment will be due 6 weeks before your event date.
We require a £50-£100 deposit for all hired goods (price is dependant on value of hire goods). This is to be paid with the final payment 6 weeks before your event. This security deposit is required for the unlikely event of missing or damaged goods. Your deposit will be refunded as soon as all hired items have been returned in the same condition as received.
Once an order has been confirmed and deposit paid you are in a contract with HandMaid. In the unfortunate event of cancellation, if the cancellation is made earlier than 6 weeks before the wedding you will incur the total cost of the original booking fee. Any cancellations 6 weeks or less before your event will incur full cost of your booking.
We have included mileage in your package cost for up to 20 miles from BD17. Mileage is charged at 35 pence per mile from BD17 if outside of 20 mile radius. This will be discussed during the booking process
If we are not setting up at your venue and are just delivering and collecting goods from the venue (e.g. a hotel) then it is your responsibility to ensure the goods are packed and ready for us to collect.
The hire period is usually two-three days (unless otherwise agreed) delivery and collection times will be confirmed at the time of booking. Unless agreed in advance with us, hired goods returned later than agreed will be charged at a daily rate of 10% of total hire charge.
During the hire period, The Hirer is solely responsible for the hired goods and insuring they are returned in the condition they came in.